工作地:上海
企业性质：欧洲公司
工资:20K左右，面议
联系人DAVID
PHONE: 13391091531
QQ: 1102049097
MSN:
liudavid@live.cn
MAIL:
david--liu@126.com
JOB RESPONSIBILITIES & RELATED COMPETENCIES
Project /Practice Management
• Develop Ohaus’ Product Global/Regional Service Strategy & Policy.
• Develop Service Manual Standard; produce & maintain individual Product Families Service Manuals according to the Standard.
• Define Spare Parts & Tools needed to service products and released them in accordance with respective engineering processes to the market(s).
• Develop & maintain Web site base service information center for effective and efficient use by Ohaus internal and external customers.
• Develop Product Service Training Programs for all serviceable Ohaus products.
• Plan & organize Training Seminars for all Ohaus service personnel.
• Provides “Day to Day” Product Service Support to all Regional Service Support Organizations.
• Develop and maintain database system for all incoming service inquiries.
• Participate in Product Development Projects as scheduled in SBU business plan.
• Creates and executes respective project work plans and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual responsibilities to.
• Reviews deliverables prepared by project team before passing to client.
• Effectively applies Ohaus QA processes and enforces project standards.
• Ensures respective project documents are complete, current, and stored appropriately.
Project Accounting
• Tracks and reports Service team hours and expenses on a weekly basis.
• Manages respective project budget.
Financial Management
• Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.
• Understands our pricing model and billing procedures.
Business Development
• Leads proposal efforts including completing project scoping.
• Effectively conveys our message in both written and verbal business development discussions.
Communication
• Facilitates team and client meetings effectively.
• Holds regular status meetings with project team.
• Effectively communicates relevant project information to superiors.
• Delivers engaging, informative, well-organized presentations.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.
Technical Understanding
• Bachelor degree in engineering, 3+ years experience in service.
• Possesses general understanding in the areas of application programming, database and system design.
• Very good written and verbal English.
• Very good communication skills.
• Good presentation and polite, tactful and friendly character.
• Possesses a thorough understanding of our capabilities.
• The ability to handle customer complains and difficult situations in patient, calm and effective way.
PROFESSIONAL QUALITIES
Leadership.
• Inspires coworkers to attain goals and pursue excellence.
• Identifies opportunities for improvement and makes constructive suggestions for change.
• Manages the process of innovative change effectively.
• Remains on the forefront of emerging industry practices.
Teamwork
• Consistently acknowledges and appreciates each team member's contributions.
• Effectively utilizes each team member to his/her fullest potential.
• Motivates team to work together in the most efficient manner.
• Mitigates team conflict and communication problems.
ORGANIZATIONAL RESPONSIBILITIES
Innovator Development
• Conducts effective performance evaluations and mentors those with less experience through formal channels.
• Helps team execute career development plans.
• Seeks and participates in development opportunities above and beyond training required.
• Challenges fellow Innovators to progress toward their professional development goals.
Internal Operations
• Suggests areas for improvement in internal processes along with possible solutions.
• Leads internal teams/task forces.
• Complies with and helps to enforce standard policies and procedures..
